Shipping & Returns Policy

Canadian Orders

Free Shipping on all Canadian orders $100 + dollars before tax.  Orders under $100.00 are a flat $14.95 shipping fee. 

All packages delivered within Canada are shipped with a default  No Signature Required. Should you want a signature verification please indicate as such at check out. 

Shipping Times -Calli Essentials ships from British Columbia. Typical shipping time is between 1-9 business days depending on where in Canada it is being shipped to. Expedited shipping is 1-5 business days depending on where in Canada it is being shipped to. 

U.S. Orders

Free shipping on orders over $100+ before tax. Under $100 (before tax) shipping is $14.95 CDN. Shipped via USPS using through Canada Post or UPS. Shipping times on standard orders are 3-12 business days. Shipping times on expedited orders are 3-5 business days.

International Orders

$45.000 shipping (CDN) on all orders. We ship via USPS or Asendia (Shipping service determined based on order weight, size, and destination). 

 International orders

  • Typical shipping time is between 4-15 business days; however, please be aware that all international packages may experience a delay due to custom clearance. Certain countries may take up to 30 days.
  • All international packages may be subject to customs, duties, and/or other fees. Calli Essentials has no control over these fees. Each country’s customs department calculates them, and Calli Essentials is not responsible for these charges.

Order Processing & Shipping Guidelines

  • All orders placed Monday-Friday before 1pm EST will begin processing the next business day. (excluding holidays) All orders will typically ship within 2 business days pending product availability. We will contact you with a follow-up email if the product you have selected is currently out of stock, or if we need any additional verification. We manufacture on site so delays are subject to batch making and or raw material delivery.
  • You will receive a confirmation email with a tracking number for your order once it is shipped.
  • Delivery time does not include Saturdays, Sundays, or any statutory holidays.
  • All clients are responsible for any shipping cost in cases where parcels need to be re-shipped to you due to a failed delivery caused by incorrect shipping information provided, or if you fail to pick up the package at a designated postal office.
  • If any order requires a change of address after shipment, there will be a $14.95 additional charge.
  • If you have any shipping and handling questions, please contact us at

Return/Exchange Policy

If you are unhappy for any reason, online orders can be returned for a full refund to the original payment method within 15 days of receiving your product. Please note, your original shipping charges are not refunded and you are responsible for the return shipping fees.

Send the product along with a copy of your invoice email us at for shipping instructions.